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Tech Support/Help Desk Specialist Job in Frederick, Maryland For Sale

Type: Misc, For Sale - Private.

Job Requisition Number: 112231Category: Information Systems - Help DeskPrimary Location: Fort Detrick, MD, USSecurity Clearance: SecretClearance Status: Must be ObtainableSchedule: Full TimeType of Travel: NonePercent of Travel Required: NoneDescription:CACI has an immediate opening for a Helpdesk Technician to join our Team in Frederick, MD.Duties and Responsibilities:In this role your primary duties will be to provide 24/7/365 Tier 1 support to the US Army. Your responsibilities will include: answering and responding to inbound calls/emails in a timely and professional manner, properly documenting those interactions in the appropriate tracking system, escalating issues that cannot be resolved in a timely manner, sustain currency of work instructions and related process changes. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists.Required Qualifications:- Ability to obtain a SECRET US Security Clearance- Must meet one of the following 8570 requirements:- A+ with CE- Net+ with CE and (HDI or ITIL)- Sec+ with CE and (HDI or ITL- Associates degree in any discipline with 100 hours of professional education related OR Microsoft Certified Product Specialist, or A+/Net+/Security+ Certification or 1 year experience with hands-on working knowledge in MS Windows Vista/XP, Windows 2000, Office 97,2000.The clearance level required is dependent on the type of clearance supported by our client.Desired Qualifications:- Experience with Remedy a plus.- Experience working in a customer service environment preferredCompany Description:CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 15,000 employees working in over 120 offices worldwide.CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities..
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State: Maryland  City: Frederick  Category: Misc
Misc in Maryland for sale

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